Cancellation and Refund Policy

This Policy applies to subscriptions, plans, credits, add-ons, and other purchases made through official NixZap channels.

Purchases made through marketplaces, intermediaries, or partners may also be subject to additional channel rules, without limiting applicable legal rights.

For contracts entered into outside a physical establishment, including online purchases, consumers may exercise withdrawal rights within 7 calendar days counted from contracting or from receiving the product or service, under article 49 of the Brazilian Consumer Protection Code.

For e-commerce, NixZap must provide clear contracting information, offer accessible support, confirm receipt of requests, and notify the payment provider when a refund is due, under Brazilian Decree 7,962/2013.

If you subscribe to NixZap online and request withdrawal within the statutory 7-calendar-day period, we will review the request as a cancellation with full refund when applicable.

When a full refund is approved, NixZap will request reversal through the payment provider using the original payment method whenever technically possible.

Paid access may be terminated immediately when the request involves a reversal, refund, chargeback, or equivalent financial cancellation.

Requests must be made through NixZap's official WhatsApp: (11) 91087-7345.

To locate the purchase safely, we may request minimal information such as the email used for purchase, name or company name, CPF/CNPJ provided, subscribed plan, and approximate purchase date.

We will confirm receipt and provide the result of the review through the support channel.

• Do not send full card numbers, CVV, passwords, or payment tokens.
• Requests made within the statutory period should clearly state that they are a purchase withdrawal request.

You may cancel your subscription at any time to prevent new charges after the current billing cycle.

When cancellation does not involve a refund, paid access normally remains active until the end of the already paid period.

If there is a refund, chargeback, fraud, non-payment, or legal requirement for immediate cut-off, NixZap may reduce, suspend, or terminate access before the end of the cycle.

In addition to statutory withdrawal rights, refund requests may be reviewed in cases such as duplicate charge, proven operational error, unrecognized charge, fraud, legal order, or unavailability attributable to NixZap that substantially prevents contracted use and is not resolved within a reasonable time.

Each case will be reviewed considering contracting records, usage, payments, support, availability, and applicable legal obligations.

After the statutory withdrawal period, lack of use, changed priorities, late commercial regret, or voluntary cancellation generally does not create a proportional refund for billing cycles that have already started.

Consumed credits, add-ons, or resources may not be refundable, except where required by law, where a NixZap failure is proven, or where a specific rule was shown at purchase.

Nothing in this section limits consumer rights when applicable.

When a refund is approved, NixZap will request reversal through the payment provider. The actual appearance of the credit may depend on the bank, card network, acquirer, payment provider, payment method, and card statement cycle.

For card payments, the credit may appear on the current or a later statement, according to issuer rules. For Pix, operational timing depends on the payment provider and receiving institution.

If there is a dispute, chargeback, or fraud suspicion, NixZap may suspend or limit access while the case is reviewed by the payment provider.

Confirmed chargeback or financial reversal events may lead to immediate subscription cancellation and loss of the corresponding paid access.

We may update this Policy to reflect legal, operational, or product changes.

The current version will always be available on this page. Material changes may be communicated through reasonable channels when applicable.

Brand: NixZap.

Legal name: Nixcenter Servicos e Comercio Digital LTDA.

CNPJ: 47.628.765/0001-34.

Address: Av. Paulista, 1765, 7o andar, Conj. 72, Bela Vista, Sao Paulo/SP, CEP 01311-930, Brasil.

Official support: WhatsApp (11) 91087-7345.